PIPEX Dial Global Roaming Checklist

In order to make your Internet access while overseas as trouble free as possible, we have compiled the following list of points for the PIPEX DIAL Global Roaming service which may be useful. We recommend you print these out before you leave and take them with you.

1. Note the access numbers for any International PoPs that you may wish to use. (We suggest you have some alternatives to any single main number you plan to use). Check the numbers immediately before you travel in case there have been any changes.
2. When connecting to one of the international roaming numbers you will need to add the following prefix in front of the username: UK/sol. So if for example your username was zzz99 it would become UK/solzzz99. The UK part must be in capital letters and the sol must be in lower case. This prefix does not go into the email username format.
3. You need to edit the name of the "SMTP server" used by your e-mail program when you roam between countries. The default entry that you should see in your software is "smtp.dial.pipex.com".
   
   Change this to smtp.countrycode.uudial.com, as shown on the POP list page for the region you are visiting.
   
   For example:
   
   In Germany, the "SMTP Server" entry in your e-mail program should read:

   smtp.de.uudial.com

   When you return to the UK, edit the entry to read:

   smtp.dial.pipex.com

4. Check that you can successfully log-in to the UK network before you travel, to verify the correct set-up of your computer. You may also wish to consider making a very quick international call to the PoP that you plan to use.
5. Take the instruction manual and technical support number for your modem with you.
6. Take your Operating System installation CD, e.g. Windows 95, Windows NT, etc (it may be necessary to install new drivers).
7. The PIPEX DIAL Technical support team can be reached internationally on +44 (0)1707 299 509. UK Support hours for this service are Monday to Friday 9am to 8pm, Saturday 9am to 6pm.