Dial Sales  ::  Dial Support

DialTime FAQ

This FAQ has been created to help you better understand the unmetered packages we provide and how they will affect you should you decide to add DialTime to your PIPEX Dial account. Whether your question is regarding billing matters or you want to know what savings you could make, we are sure you'll find the answer here.

And if you can't, simply contact the PIPEX Sales department on 0845 077 2537 who will be pleased to help.

	What makes a good unmetered service?
	Will I still be connecting to the Internet over the PIPEX Network?
	What is contention?
	Why is the contention ratio so important when deciding which Internet provider's unmetered offering to use?
	What sort of savings can I expect by joining DialTime?
	How do I get the DialTime access number?
	What areas of the UK are covered by the DialTime packages?
	What do I need in order to use the DialTime packages?
	Do I have to make my telephone calls with BT?
	I don't have a BT telephone line. Can I still use the DialTime package?
	Is DialTime only available from a a fixed location?
	Can I connect to the unmetered number outside the times covered by the unmetered package I subscribed to?
	What will happen if I am still connected when my DialTime package ends for the day?
	Can I stay connected all the time?
	Why are there automatic disconnection periods on the DialTime Shared and Combined packages?
	Will I get through on the dial-up number first time every time?
	Can I change my DialTime package?
	How can I pay for my DialTime service?
	Who will bill me for DialTime?
	Will I receive additional invoices?
	What will happen to my existing Dial account?
	My business accesses the Internet quite a lot. Is unmetered access the best option?
	What connection types are supported?
	What is my minimum contract period?
	Am I able to upgrade to PIPEX ADSL?
	Some ISPs limit facilities such as video and audio streaming. Do PIPEX?
	Is there a free trial on the DialTime packages?
	What if I move house or need to change the details of my DialTime package?
	What computer platform can use the DialTime package?
	What are the Minimum Requirements/Package Limitations for DialTime?
	Where can I find the DialTime Terms and Conditions?